When it comes to transporting your vehicle across Australia, choosing a car transport service isn’t something to take lightly. Whether you’re moving interstate, buying a car online, or sending a vehicle to a family member, one wrong move can lead to costly damages or delays.
Two of the most important factors to consider before handing over your car are insurance coverage and customer reviews. At Unicorn Car Transport, we’ve handled thousands of car relocations across the country—and if there’s one thing we’ve learned, it’s that peace of mind starts with doing your homework.
Let’s explore why insurance and reviews are critical when booking car transport in Australia.
1. Why Insurance Is a Non-Negotiable
Imagine entrusting your vehicle to a carrier, only to discover it was damaged en route—and worse, there’s no clear process for compensation. That’s a nightmare no car owner wants.
Protect Your Vehicle from Damage or Theft
Even with the best handlers and transport equipment, accidents can happen. Vehicles can suffer dents, scratches, or worse due to road debris, weather conditions, or loading/unloading mishaps. With proper transport insurance, you’re financially protected against such damages.
Unicorn Car Transport offers full transparency on the level of coverage provided and works with carriers who maintain valid and adequate insurance policies for every journey.
Know What’s Covered
Not all insurance policies are equal. Some only cover major damage, while others include minor cosmetic issues. Before you book, ask:
- What kind of damage is covered?
- Is there a deductible or excess?
- How do claims work?
A reputable transport provider will gladly walk you through the policy details. With Unicorn, our customer service team is available to help you understand what’s covered before your booking is even confirmed.
Peace of Mind for Long-Distance or High-Value Vehicles
If you’re shipping a luxury, vintage, or high-end car, insurance becomes even more important. The further the distance, the greater the risk—and the more you need assurance that your asset is protected.
2. Why Customer Reviews Speak Louder Than Advertising
It’s easy for a business to claim they’re the best—but customer reviews reveal the truth. Before choosing a car transport company, always check what previous clients have to say.
Look for Authentic, Verified Reviews
Start by checking:
- Google Reviews
- ProductReview.com.au
- Social media comments
- The business’s own testimonial page
At Unicorn Car Transport, we take pride in our glowing reviews. Customers often highlight our professionalism, punctuality, friendly communication, and how carefully we handle each vehicle.
Identify Red Flags
If you notice recurring complaints like:
- Late deliveries
- Lack of communication
- Unexplained charges
- Poor handling or damage claims
…it’s time to reconsider your choice. Reviews are your first glimpse into the customer experience—don’t ignore them.
Response Matters Too
Even top-rated companies will occasionally receive negative feedback. What’s more important is how they respond. Are they dismissive, or do they try to resolve the issue? A company that listens to its customers and actively improves is one worth trusting.
3. How Unicorn Car Transport Stands Out
With so many car transport providers in Australia, Unicorn Car Transport stands out for three key reasons: transparent insurance, verified reviews, and trusted service.
- Nationwide coverage: Whether you’re moving a car from Melbourne to Brisbane or Perth to Sydney, we’ve got you covered.
- Insured carriers: We only partner with licensed carriers that carry valid and active insurance policies.
- Proven track record: Our customer reviews speak volumes about our reliability and quality of service.
We also offer instant quotes, no hidden fees, and easy online booking—so there are no surprises.
4. Tips for Booking Car Transport Safely
To sum it all up, here’s what you should do before booking:
- Ask about insurance – Make sure you understand what’s covered and what’s not.
- Read reviews – Don’t just rely on star ratings; read the actual experiences.
- Compare providers – Get quotes from multiple companies, but don’t just go with the cheapest.
- Check credentials – Ensure the company is licensed and registered to operate in Australia.
Final Thoughts
Car transport is more than just moving a vehicle—it’s about protecting your investment. By prioritising insurance coverage and honest customer reviews, you can avoid headaches and make your car relocation stress-free.
At Unicorn Car Transport, we’re committed to offering you a transparent, secure, and customer-focused experience. So whether you’re relocating, selling, or purchasing a car, you can trust that it’s in good hands from pickup to delivery.
