When you’re moving car around Australia, the right car carrier makes or breaks your experience. If you’re moving for a job, purchasing a car interstate, or importing a car to a relative, you’re placing your car — an investment — in someone else’s hands. So how do you know it’s in professional, safe hands?
We at Unicorn Car Transport understand what does and doesn’t work in the car shipping industry. That’s why we’re sharing these behind-the-scenes tips with you to help you make an educated decision about a quality carrier that meets your needs — worry-free, extra charges, or unexpected bills.
1. Verify the Company’s Credentials
The first thing is to ensure the carrier is registered and legitimate. In Australia, legitimate car transporters must be registered businesses that hold an ABN and, preferably, decades of experience under their belt. If a company is not willing to offer up its registration details or does not have an online presence, then this is a red flag.
2. Look for Transparent Pricing (No Hidden Surprises)
One of the most common grievances of drivers involves surprise fees that show up post-booking. A good carrier should give you clear and transparent rates that include all services, fees, and any potential surcharges.
We offer instant quotes with complete transparency — so you pay exactly what you see. It builds trust and prevents nasty shocks at the end.
3. Read Real Customer Reviews
Reviews are the treasure trove of actual customer feedback. But here is the trick — don’t go for the star rating itself. Read the reviews. Do customers talk about on-time delivery? Are they satisfied with the communication? Were the staff responding to any damage complaints? Do they name specific staff members (good sign)?
Besides, cross-verify other websites like Google Reviews, Facebook, or even third-party forums so as not to confine yourself to what is posted on the company website.
4. Evaluate the Style of Communication
A good transporter will not stand you up after you’ve booked. They will provide you with clear timelines, tracking, and ongoing support before, during, and after transport. Test their communication by contacting them before booking. Are they responsive? Courteous? Willing to answer every question without the hard sell?
At Unicorn Car Transport, we believe that good communication is as vital as good logistics. We keep customers informed at every critical point, so they never have to wonder.
5. Know Their Transport Modes
Different carriers provide different transport options, such as:
Open Car Transport – Economical, perfect for average cars.
Enclosed Car Transport – Offers additional protection for high-end or classic cars.
Door-to-Door Service – Convenient pickup and delivery at your preferred location.
Depot-to-Depot – Typically less expensive if you are able to drive to the terminals.
Choose a carrier that offers options that best fit your priorities and values — convenience, cost, and vehicle type.
6. Look for Insurance Coverage
A reputable carrier should have insurance or at least negotiate with third-party insurance companies to cover your car while it is being transported. While serious damage is unlikely, cosmetic damage like dents or scratches can occur, especially in long-distance transportation.
Don’t hesitate to ask:
What is the insurance covering?
What are the exclusions?
How is damage compensated and paid?
At Unicorn Car Transport, your vehicle is covered for transit under our carrier’s policy, and we clarify what that means before you make a booking.
7. Ask Vehicle Condition Reporting
Pre- and post-transport condition reports for the vehicle are required. These ensure that damage — if any — is noted and resolved accordingly. A professional carrier will inspect the vehicle before loading and on delivery, ensuring you that your car is returned to the same condition that it was in when left.
8. Look for Experience with Designated Routes
Not all car carriers go to all destinations, and being familiar with certain interstate or country road routes can be a large reason why they are on time and reliable. For example, transporting a vehicle from Melbourne to Perth is a different experience from Sydney to Brisbane.
We have local specialists and committed teams on all major roads in Australia, which guarantees secure, timely, and effective delivery.
9. Shun Unrealistic Promises
If it seems too good to be true — e.g., super-low rates or overnight delivery guaranteed — it likely is. Reputable carriers understand what is possible and will give you honest estimates of time and cost. Be wary of operators who won’t answer your questions, attempt to push you into making a booking, or offer guarantees that they cannot fulfill. Final Thoughts Finding a good carrier doesn’t have to be intimidating — some research and some questions asked. Ask for transparency, communication, and reputation. Think about it, you’re not sending a car — you’re putting something of value in someone’s hands, and peace of mind matters.
For a hassle-free, safe, and professional transport experience, call us at Unicorn Car Transport. We’re Australia’s most preferred car transporters and for good reasons — and we’re here to simplify car transport, making it affordable and hassle-free. Quote needed? Get your instant quote today and see why thousands of Australians have faith in Unicorn Car Transport every year.
